Introduction
Are you in need of reliable analytical testing services for your samples but are unsure about the submission process? We've got you covered! At KineAnalytix Services Sdn Bhd, we have streamlined the entire sample submission procedure to make it hassle-free and efficient. In this blog, we will walk you through our easy-to-follow process, ensuring a smooth experience from the moment you submit your samples to receiving your testing results. Let's dive in!
Step 1: Sample Submission and Sample Letter
- Submitting your samples to us is a breeze! To get started, visit our website at https://kas-lab.com.my and navigate to the "Download" page. Here, you'll find a simple and intuitive form that requires essential information about your samples, including your company details, sample marking, required testing parameters, and any specific testing requirements you may have. You can also download illing it out (Sample Submission Letter Template), which helps us better understand your testing needs. Feel free to fill out the sample letter and attach it to your sample shipment. You may submit samples together with your Purchase Order/ Chain of Custody indicated with the sample testing details as well. Alternatively, we encourage you to fill up our digital form as it is as easy as filling it out and submit. Get the digital form by clicking this link: Chain of Custody (COC)
Step 2: Registering the Samples
Once we receive your samples, our dedicated team quickly springs into action. Our experienced lab technicians meticulously register each sample, ensuring that no time is wasted in getting your analysis underway. We value your time and understand the importance of promptness in providing accurate results.
Step 3: Testing the Sample
With your samples registered, they are now in the hands of our skilled and highly trained analysts. Our state-of-the-art laboratory is equipped with cutting-edge technology, enabling us to perform a wide array of analytical tests with precision and accuracy. Rest assured, your samples are in safe and capable hands.
Step 4: Informing Customers of Readiness
As soon as your samples have been thoroughly analyzed and the results are ready, we promptly notify you. You can choose your preferred method of communication, whether it's via email or a phone call. We understand the urgency of the information you seek, and we make sure to keep you in the loop throughout the entire testing process.
Step 5: Email Invoice to the Customer
Once you are notified of the completion of the analysis, we generate a detailed and transparent invoice that clearly outlines the services provided. Our pricing is competitive, and we believe in maintaining the utmost transparency with our clients. The email invoice will include a breakdown of the charges, so you know precisely what you are paying for.
Step 6: Payment Receipt
After you receive the invoice, we offer flexible payment options to suit your convenience. Whether it's through secure online payment portals, bank transfers, or any other method you prefer, we make the payment process hassle-free. Once the payment is completed, we generate a payment receipt and send it to you for your records.
Conclusion:
At KineAnalytix Services Sdn Bhd, we take pride in our commitment to delivering excellent analytical testing services with unmatched simplicity. Our streamlined sample submission process ensures that you experience a seamless journey from start to finish. With our state-of-the-art facilities, qualified professionals, and transparent approach, you can trust us to meet your analytical testing needs with utmost precision and efficiency.
Submit your samples today and experience the ease of partnering with us for all your analytical testing requirements. If you have any further questions or need assistance, our friendly customer support team is always ready to help. We look forward to serving you soon!
Disclaimer: KineAnalytix Services Sdn Bhd reserves the right to make changes to the sample submission process and other services described in this blog as needed. Please refer to our official website for the most up-to-date information.